Video FAQ & Help
Greetings video watchers. You have questions about Team Coco video? We have answers. Let's attempt to mind meld, shall we?
Frequently Asked Questions About Video:
- When is video from CONAN on TBS released online?
- How long are full episodes available online?
- I live outside the USA -- why can't I watch full episodes on TeamCoco.com?
- I live outside the USA -- why can I watch some clips on TeamCoco.com, but not others?
- Why are there more ads in Full Episodes on TeamCoco.com than there used to be?
- Ads on clips - how many are there?
- How can I watch CONAN on YouTube?
- Videos aren't playing on Facebook? What gives?
- How do I watch CONAN on my smartphone or tablet?
- I'm looking for a specific clip from a past episode - how do I find it?
- I have questions about closed captions for desktop. How do I get help?
- How do I enable closed captioning on this site?
- Why aren't there captions in a program I accessed through this site?
When is video from CONAN on TBS released online?
On the day of tapings, one highlight clip is released on TeamCoco.com even before the East Coast broadcast. Additional clips are posted on TeamCoco.com the next morning by 8am EST, and full episodes are posted the next morning by 11am EST. Of course, sometimes technical gremlins cause delays. Such is life.
How long are full episodes available online?
Full episodes remain online for two weeks from their airdate, meaning that you'll find as many as eight recently aired episodes of Conan at TeamCoco.com/video. Alas, encore broadcasts - AKA "reruns" - are not reposted online.
I live outside the USA -- why can't I watch full episodes on TeamCoco.com?
Sorry, full episodes of CONAN on TeamCoco.com are limited to web users inside the USA. We'd love to make the show available online to the whole planet, but kill-joy legal restrictions prevent it. Luckily, if a TV network in your country carries CONAN, you can likely watch it on their website. In Canada, check out full episodes of CONAN on CTV.ca.
I live outside the USA -- why can I watch some clips on TeamCoco.com, but not others?
It's those pesky legal restrictions again; they limit how many clips per day can be available in certain countries. On TeamCoco.com, look for the availability indicators next to the video player:
- Worldwide: Viewable by everyone, everywhere!
- US-Only: Viewable by users inside the United States only.
- Select Nations Only: Sadly, not viewable in various countries, including Canada, Australia and Ireland.
Yeah, we know, those limitations are intensely annoying! If you're in Canada, your best bet is to watch CONAN on CTV.ca. If you're in Australia, Ireland, or another country where Team Coco clips are blocked, your best bet is to burn an entertainment lawyer in effigy.
Why are there more ads in Full Episodes on TeamCoco.com than there used to be?
As of June 2011, CONAN on TBS and TeamCoco.com are part of the Time Warner "TV Everywhere" initiative. This means that full episodes online now have the same number of ads as when the show airs on TBS. Not more ads, not less ads -- exactly the same number. Decisions about these types of things are above our pay grades, but we do know they result in us occasionally being able to enjoy meals that are not Ramen Noodles.
Ads on clips - how many are there?
Video clips on TeamCoco.com have pre-roll and post-roll ads. This means that watching multiple clips back-to-back will result in there being two ads between clips. Again, this apparently results in your humble Team Coco staffers being able to enjoy the occasional flavorsome meal.
How can I watch CONAN on YouTube?
You can visit YouTube.com/TeamCoco, where post a selection of our favorite clips from new episodes of CONAN. Awesome, right? Well, unless you're in Australia, Ireland, or one of the other countries where Conan clips are blocked on YouTube. We know how annoying that is, but until America invades your country and makes you our 51st state, horrible-awful lawyers will continue to deprive you of most Conan video. Don't blame the messenger, dude.
Videos aren't playing on Facebook? What gives?
If you are outside the USA -- especially in Canada -- there's a good chance that the clips Team Coco posts on Facebook aren't going to play for you due to international licensing restrictions. Sorry about that. This is one small downside of your nation enjoying sovereignty.
How do I watch CONAN on my smartphone or tablet?
Check out TeamCoco.com/togo to see all your mobile options, including the Team Coco mobile edition, as well as the official Team Coco iPhone and Android apps.
I'm looking for a specific clip from a past episode. How do I find it?
First try the "Search" box in the upper right corner of every page on TeamCoco.com. Our handy-dandy video section has the vast majority of clips from CONAN on TBS, some even dating back to the launch of the show in November of 2010. You can browse monologues, comedy sketches, stand-up comics, musical guests, celebrity interviews, web exclusives and much, much more. True, not every single bit is available, but in this case, you still get far, far more than what you paid for, you lovable cheapskate, you.
IP-DELIVERED VIDEO & CLOSED CAPTIONING: FAQs AND CONTACT INFORMATION
I have questions about closed captions. How do I get help?
For specific inquiries regarding closed captioning on programming delivered via this website, please contact:
Kathleen Rodriguez, Corporate Legal Manager
Turner Broadcasting System, Inc.
1050 Techwood Drive, NW
Atlanta, GA 30318-5604
Tel: 404-827- 3111
For captioning inquiries regarding any programming delivered via television, or inquiries regarding video described programming, please contact your pay television service provider.
How do I enable closed captioning on this site?
Closed captioning is available for full episodes on TeamCoco.com. To access closed captioning for online video programming available through TeamCoco.com, please mouse over the video while it is playing. If you see a button labeled "CC", click it. If a pop-up menu appears, select the "English" option. To turn closed captioning off, click the "CC" button. If a pop-up menu appears, select "CC Off.
Why aren't there captions in a program I accessed through this site?
Turner Broadcasting System, Inc. is actively working to expand closed captioning of its online video programming, including full compliance with all relevant FCC implementation timelines. More information about the FCC's online closed captioning requirements and timelines can be found here (Clicking "here" will download the doc located here: http://hraunfoss.fcc.gov/edocs_public/attachmatch/FCC-12-9A1.doc) . Please note that certain software and equipment may not support closed captions at this time. Turner continues to work with its technology and distribution partners to enable this support wherever possible.
We hope this helps answer your video questions. If you have questions that aren't addressed here, please e-mail them to videofaqs[AT]teamcoco-dot-com. We can't promise we'll respond to every message, but will do our best to build out this FAQ to address the most common questions.
- Your Pals @ Team Coco